Refund policy

Refund & Return Policy 1. 30-Day Return Window We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original packaging with all accessories included. 2. How to Start a Return Email support@pawzure.com with your order number and the reason for the return. We will reply within 24-48 hours with return instructions. 3. Refund Process - Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the returned item. - Original shipping fees are non-refundable; return shipping costs are the customer's responsibility unless the item arrived damaged or defective. 4. Damaged, Defective, or Incorrect Items If your item arrives damaged or is not what you ordered, contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund — you keep the item in most cases. 5. Non-Returnable Items - Opened or used supplements and consumable products (for hygiene reasons) - Items damaged by misuse or improper installation 6. Cancellations Orders can be cancelled free of charge before shipment. Once shipped, please use the return process above. 7. Warranties Smart devices (water fountains, feeders, litter boxes) include a 12-month limited warranty covering manufacturing defects. Contact support@pawzure.com for warranty claims.